Facility Questions
1) Where are you located?
We are located in the Old Sash Mill complex at 303 Potrero Street,
Suite 15, across the street from the Gateway Center (Ross, Cost
Plus, Pet Smart, etc.).
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2) Where can I park?
During busy swim hours at Adventure Sports, parking can become
a problem. We do share the parking spaces with the surrounding
office complex, and parking in front of ASU is minimal. We encourage
parents to park behind Adventure Sports (on the Pacific Cookie
Co. side) and walk around.
3) Is your pool open to the public?
The Adventure Sports pool is a private pool used for high end swimming,
SCUBA and Kayak instruction. It is open to the public for recreational
swim on Fridays between 12pm and 6pm, and is only $5 a person.
Please note that use of our class materials, such as flippers and
floaties, is not allowed during public swim.
4) Is your pool indoor or outdoor? What is
the temperature? How deep is it?
Our outdoor pool is kept at 90o F. It is 9 feet in the deep end
and 4 feet in the shallow end. The steps and our custom islands
are used for the little swimmers. There is plenty of deck space
with big umbrellas for parents to sit under and watch their kids
during class. We have an indoor viewing area for parents when it
is raining.
5) Do you use chlorine?
We do use chlorine in our pool, however the amount used is greatly
reduced by our Ozonator system. Ozone is used as a purifier which
occurs naturally in our atmosphere. Ozone leaves no chemical
by-products in the pool or on the skin/hair. It does not irritate
the eyes, or discolor hair or clothing. Many cities use ozone
to purify their municipal drinking water.
6) Are there changing rooms and a place to
shower?
We have changing rooms and outdoor showers with hot water available
to rinse off after class.
General Questions
1) What types of swim lessons do you offer
and their costs?
· Group Lessons: A group of kids of similar abilities. Maximum of four
kids per class. $125 for eight ½ hour classes.
· Private Lessons: One student (either child or adult). $50 per ½ hour
class if you pay one by one, or $320 for eight ½ hour classes when prepaid.
· Semi Private Lessons: Two students of similar ability. Adventure Sports
does not supply the other student. $30 per student per ½ hour class if
you pay one by one, or $190 per student for eight ½ hour classes when
prepaid
.
2) What is the minimum age for starting lessons?
We start our Swim Babies at 6 months and our group lessons at 2 ½ years.
3) How many children are in each class?
There are no more than 4 children per instructor for the group
lessons.
4) When are your classes offered?
Our twice a week classes are either Monday/Wednesday or Tuesday/Thursday.
Our once a week classes are held either on Saturdays only or
Sundays only. Classes during the week run between 9am and 730pm,
and on the weekend from 9am to 4pm.
5) What if I enroll my child, but he/she
does not want to get in the water?
If you are unsure whether your child will want to participate in
class, we do allow parents to get in the pool for the first few
classes, so bring your swim suit just in case. If you don’t
think your child is ready for the group classes yet, you might
consider doing our Swim Babies class (infant/toddler and parent
class) until he/she is more comfortable with the surroundings and
the teacher/student setting.
6) My child isn’t potty trained yet,
do you require swim diapers?
If your child is not fully potty trained, a swim diaper (the disposable
or reusable kind, NOT regular diapers) is required. A “potty” accident
in the pool requires us to shut down the pool for then day and
cancel classes. It is a time consuming and costly process. Please
be attentive to your child’s bathroom needs.
7) What do I need to bring to class for my
child?
Swimsuit, towel, goggles (if desired) and sunscreen (should be
applied at least 10 minutes before arriving to maximize effectiveness).
In lieu of sunscreen, you might consider a rash guard, which can
provide up to SPF 50 equivalent protection without ever washing
off. If your child has long hair, we do request that you tie it
back in a ponytail or something similar. It is never easy to breath
with a face full of hair.
8) Is there paperwork I need to fill out
before my child begins lessons?
We do require a Child Information Sheet be filled out for every
child, every year. You may pick up a form in the swim office, or
download it here.
9) Can my child use the pool before or after
their lesson? What toys can they use in the hot tub?
We do not allow anyone in the pool when it is not their class
time. We do, however, encourage you and your children to get in
the hot tub before and/or after class. Non Swimmers (Beginners,
Beginning +, Beginning Breather, Little Strokes) are welcome to
go into the Hot Tub before/after class,
however an adult MUST BE IN the
hot tub with them! At the very least, you must sit on the side
of the hot tub with your feet in
the water ready to help if needed. For all other swimmers, parents
should be no more than a few feet away and ready to get wet as
part of the hot tub is 4 feet deep and there is NO
life guard on duty.
Please use common sense while
watching your kids in the hot tub (for example, don't text or surf
the web) and regardless of age
or ability, always stay vigilant!!
There is a green bucket
of toys that is kept by the hot tub for the kids to play with.
And please don't let your child waste precious water by pouring
it out of the hot tub. However, none of the class materials are
allowed in the hot tub. This includes:
floaties,
kicky bar, kickboards or any of the toys from the Blue buckets
next to the classes.
10) What are my responsibilities as a parent
while my child is at Adventure Sports?
We do require that parents stay during their child’s swimming
class. If your child is in the hot tub, you are responsible for
watching over them. There is NO lifeguard on duty.
Please read the above question/answer for more information. We
also ask that you help your kids to be respectful of other children
in the
hot
tub.
If
a child
is
being
too loud
or
rowdy
in the hot tub, they will be asked to exit.
11) Do you hold classes in the rain?
Classes are conducted RAIN or shine! The pool is warm (90o) and
the kids are going to be wet anyways, so it won’t matter
much to them. For the parents, we have umbrellas on the deck
and a classroom with windows overlooking the pool that parents
can sit in. The only time we cancel classes due to the weather
is if there is thunder and lightning, as this poses a safety
risk. We will always call you if we cancel classes for the day.
Please make sure we have current cell phone numbers on file,
incase we need to contact you last minute.
12) What is your refund policy?
Full refunds are available if:
· We are unable to find a class within the parameters you have provided
us
· ASU needs to cancel the class
· You cancel at least 7 days prior to scheduling.
NO Refunds are available if:
· You cancel after the class has started. If, however, you cancel on or
before the Friday before the session begins, you may receive a class credit.
· Your child chooses not to participate in class.
13) Is there anything I can do at home to
help improve my child’s swimming?
For our littlest swimmers who are still nervous about submerging,
bath play is highly encouraged. The more you can expose your child
to the water, the more comfortable they will be with it. Fun bath
games that include blowing bubbles, holding breath or wearing goggles
and looking at toys underwater are always a fun way to practice.
Out of water, you can have your child sit on the ground and practice
pointing their toes and doing straight little kicks (no bendy knees).
You can also have your child stand in front of a mirror and practice
their “big arms”.
14) Is there any time we can use the pool
outside of lessons?
As an incentive for further play and practice, the pool will be
available most Fridays from 12pm to 6pm for our currently enrolled
students and their families to come and swim, FREE OF CHARGE! Please
note: use of our swim instruction materials (fins, floaties, kicky
bars, etc..) is NOT allowed during open swim. You are welcome,
however, to bring your own flotation devices and toys.
Registration and Scheduling Questions
1) How do I register my child for swim lessons?
For new swimmers joining us for the first time, we will work with
you in deciding what skill level/class will be appropriate for
you child (see Swim Levels Explained). Next, we will need to
know what days and times your child is available for class. These
are the basic parameters we will use to schedule your child.
2) When is payment required?
Full payment is required when you register your child for class.
If continuing, full payment is due when you confirm with us that
your child will continue.
3) How does scheduling work?
We custom build the schedule of classes every session based on
parent time requests and class availability. We build a class
with a maximum of 4 children with similar skills, age and availability.
The schedule will be complete by the Wednesday prior to the start
of the session.
4) How do I register if I want to continue
to the next session?
In the third week of every session, we will contact you (via email
and phone) to find out if you will be continuing into the next
session. As a continuing student, you will have priority scheduling
(we will schedule all continuing students first and then all new
students).
5) What do I do about missed classes?
Missed classes due to illness or emergencies may be made up. Each
child gets two free make-up per session. Make ups are scheduled
in classes that have less than four students. These make-ups
are scheduled through the swim office. Call, email or stop by
the swim office for available times. A 48 hour advance notice
is required if you cannot attend your make-up. If you cancel
within 48 hours, or don’t show up to your scheduled make
up, you will forfeit that make up with no chance to reschedule.
These make-up classes are costly and a privilege, so please make
sure to show up when your child is scheduled.
6) Do you cancel classes on holidays?
We will not be having classes on the following dates:
· Thursday, March 25th (Santa Cruz Surf Kayak Festival
boat check in). Classes will be on Friday April 2nd at their normal
times
· Thursday, November 25th (Thanksgiving). Classes will be on Friday November
19th at their normal times
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